Frequently Asked Questions

Registration is closed. Even when registration is closed, anyone can book a visit or walk in — no enrolment needed. If you are looking for a family doctor, you can also sign up with Health Care Connect, Ontario's official matching program.

Yes. First, fill out the intake form. Then come in for a short meet and greet visit to finish signing up. These visits happen Tuesday to Thursday, 10 AM to 4 PM.

Usually 5 to 15 minutes. It may take a little longer if you have a long medical history or lots of questions.

Yes! Each family member needs their own intake form with their own health card number. If you like, we can book everyone's meet and greet on the same day — together or one after the other.

You can start signing up, but you will need a valid health card before we can finish. You can renew your card online at ontario.ca. Once you have it, send us your new number and version code.

Yes. The version code is the two letters on your health card. We need it to register you.

Yes. You can use the temporary number on the hospital slip you got when your baby was born. Please bring the slip to your first visit.

Book online 24/7 at midtownmedicalcenter.cortico.ca/book, email info@midtown.clinic, call 226-686-0119, or walk in during clinic hours. You do not need to be an enrolled family-practice patient to book.

Monday to Friday, 9:20 AM – 5:30 PM. Walk-ins are seen until 5 PM, so please arrive before then. Holiday closures and physician-coverage changes are posted on our Coverage Updates page and in the banner at the top of every page.

Walk-ins are welcome Monday to Friday, 9:20 AM – 5:00 PM, based on availability. Please arrive before 5 PM to be seen. You do not need to be a registered family-practice patient to book an appointment or to be seen as a walk-in. Booked appointments are seen first, so booking online is the fastest way to be seen.

Sometimes! Call or email early in the day to check, or just walk in during clinic hours.

Call 226-686-0119 or email info@midtown.clinic as soon as you can. If you miss appointments without telling us, you may lose the ability to book online.

Please bring your valid Ontario health card (with the version code), a list of your medicines and their doses, and any medical papers that might help.

Pap tests are done by our female doctors on special Pap Days. You can book directly on our Women's Health page. If no dates are open, contact us and we will add you to the waiting list for the next Pap Day.

Yes — we see patients of all ages at the walk-in clinic, from newborns to seniors. No enrolment is needed.

If you have a temporary health card, that works just fine. If your card is fully expired, you will need to pay a private rate for your visit — see the fee guide. Once you get your updated card, we can sort things out from there.

Please call or email to let us know you're on your way. We'll always do our best to fit you in — booked patients who arrive on time are seen first, so you may have a short wait.

If you have a medical emergency, please call 911 or go to the emergency department.

If your condition can wait, please book or walk in on the next business day.

If it is non-emergent but cannot wait, you can visit an after-hours walk-in clinic in the region. As part of his funding agreement with the Ministry of Health, Dr. Kamphuis provides after-hours coverage once per week for urgent medical problems. See our Coverage Updates page for upcoming after-hours dates.

Call 911 or go to your nearest emergency room right away. Please do not email us about urgent problems — email is too slow for emergencies. If you end up in the hospital, tell them Midtown Medical Center is your family doctor. That way, we get all the papers about your visit.

A few things to know before you come in: we focus on one concern per visit (book a follow-up for additional concerns); we do not routinely prescribe narcotics or sedatives such as opioids or benzodiazepines; and forms, insurance paperwork, and sick notes require an in-person appointment — fees are listed in the fee guide. For emergencies, call 911 or go to the emergency department.

Please come in sooner rather than later. We would much rather see you too early than too late. Your health comes first!

The doctor at the hospital will let you know when to come in. Follow their advice on timing.

702 King St W in Kitchener, Ontario, close to WRHN @ Midtown (formerly Grand River Hospital). We are across from King Edward Public School and next to a Tim Hortons, at the doors to the right of the pharmacy. Get directions.

Yes, free patient parking is available on-site at 702 King St. W, Kitchener. Street parking is also available nearby.

Dr. Andrew Kamphuis is the only family physician seeing patients in the family practice and walk-in clinic. Occasionally, a trusted colleague will cover for him. The clinic will only ever have licensed Canadian Medical Doctors (MD) seeing patients.

Dr. Kamphuis completed his undergraduate studies in Health Sciences at McMaster University, followed by medical school at the same institution. He completed his family medicine residency at Queen's University, then pursued additional training in acute care medicine. He has over 7 years of experience as an attending physician.

Patients can access a female doctor at the clinic for pap testing on dedicated Pap Days — no referral needed, book directly here. If you need to see an Obstetrician or Gynecologist, we would be happy to facilitate a referral.

TrueNorth Metabolic is a service offered by Dr. Khashayar Farzam, providing focused weight-loss support and men's health care — though he sees patients of all genders. No referral is needed and you don't need to be a patient of the family practice. Details at midtown.clinic/truenorth-metabolic and truenorthmetabolic.com.

Dr. Farzam focuses on men's health (testosterone, fertility, hair loss) and metabolic care (weight loss, cholesterol). Visits with him are covered by OHIP, but some medicines or procedures may not be.

No referral is needed — you can book yourself in. Book online at midtownmedicalcenter.cortico.ca/book/true-north-metabolic, or call or email the clinic. Dr. Farzam is at the clinic weekly on Thursdays.

We offer family medicine, preventive care, chronic disease management, annual physicals, workplace health, mental health support, and minor procedures. See the full list on our Procedures & Services page.

Yes! We are happy to help with referrals, work notes, and other paperwork through an in-person appointment. Fees for notes and forms are listed in the fee guide.

Dr. Kamphuis does not offer phone or virtual appointments — an in-person visit is required. Patients of TrueNorth Metabolic who have already seen Dr. Farzam may request a phone follow-up with Dr. Farzam.

Call 226-686-0119 or email info@midtown.clinic. Phone visits are only for TrueNorth Metabolic patients who have already seen Dr. Farzam. He usually calls between 12 PM and 2 PM on his phone-visit days.

Yes. Sick notes can be requested during an in-person appointment. There is an administrative fee for documentation services — see the fee guide.

The doctor gives out lab forms during an in-person visit. Please book an appointment to get one.

Come in for an in-person appointment to discuss it with the doctor. If you already have a specialist in mind, bring their name and contact details. The doctor will get the referral started for you. After a referral is sent, please allow two weeks for processing before checking in.

It depends on the specialty and their wait times. Most specialist offices contact you within 4 to 8 weeks. If you have not heard back by then, contact us and we will follow up.

Yes. All imaging tests (X-ray, ultrasound, MRI) need an order from the doctor. Please book an in-person appointment first. The doctor will decide what is needed and write the order for you.

Don't worry too much yet! Many people have higher blood pressure in a clinic setting than they do elsewhere. Try checking it at home with an affordable cuff, or at a pharmacy or grocery store with a free machine. If it is still high, please come back to see the doctor.

Yes — please keep taking all your medications until your doctor tells you to stop. Running out of medication does not mean it is time to stop. It means it is time to come in so the doctor can check how you are doing and renew your prescription.

Regular visits with the doctor are covered by OHIP. Some things are not covered — like forms, sick notes, letters, and cosmetic procedures. Prices for those are in the fee guide.

Fees depend on the form. Common fees are:

• Medical / sick note: $25
• Insurance or disability forms (APS): $180
• Disability Tax Credit (DTC): $180
• Prior Authorization forms: $50
• OCF-3 forms: $256

Fees can change — see the fee guide for the most up-to-date prices.

1) Book an in-person appointment online — all forms and notes require one. 2) Bring the form with you, or email it to info@midtown.clinic ahead of your visit. 3) Payment is due at the visit — card, tap, or cash. 4) Some forms take a week or longer; we'll contact you when it's ready. Prices are in the fee guide.

Payment comes first. We start working on your form once payment is received. Please note that fees are non-refundable once work has started.

We can send you an online invoice through our payment platform, or you can pay in person by debit, credit card, or cash. E-transfer also works — whatever is easiest for you.

We accept patients with IFH coverage and out-of-province coverage (excluding Quebec). All other patients are invoiced directly and given a receipt to claim with their insurance. A first visit is $100 + HST, and a follow-up visit within 2 weeks is $60 — see the fee guide for all private rates.

The InBody scan is $75, paid at the time of your appointment. It is not covered by OHIP.

Skin tag removal is $40 per tag. It is a cosmetic service, so it is not covered by OHIP.

We accept credit card, debit, cash, and many contact-free payment sources via Square. Payment is due at the time of service.

Contact your pharmacy first — they can fax a renewal request directly to us at (226) 686-0184. Alternatively, book a brief appointment online, or walk in — renewals at a visit are covered by OHIP. If you decline an appointment when one is recommended, a $40 fee applies for the renewal (see the fee guide).

No. We cannot prescribe medicine by email. Ask your pharmacy to fax us a request at (226) 686-0184, or book an in-person visit.

Most renewals are processed within 1–2 business days after the physician reviews your file.

First, ask your pharmacy to check that they have the right doctor's name and our fax number: (226) 686-0184. If it still does not arrive, contact us and we will follow up with the pharmacy.

Yes. Just give us the pharmacy's name, address, and fax number, and we will send it there.

Your physician will contact you if results require follow-up. We use a recall service, so you may get an email from Cortico or a text message. Typical turnaround: bloodwork ~2 days, X-ray/ultrasound 2–3 business days, MRI/CT up to 1 week, pathology (paps, biopsies) about 4 weeks — see Patient Policies for details.

Yes! Email info@midtown.clinic or call the clinic. We will send your results through Cortico, our secure messaging platform.

No. Results can occasionally be missed or not sent to us correctly, so we don't rely on silence. If you have not heard from us after the expected turnaround time, please email or call and we will look into it.

If it has been more than 5 business days past the expected turnaround and you have not been contacted, contact the clinic and we will look into it for you.

Contact us and we will send you a consent form to sign. Once you sign it, we fax the request to your old clinic for you.

Fax is the easiest way — our fax number is (226) 686-0184. We also accept USB drives and other formats if needed.

It depends on the old clinic — usually 1 to 3 weeks. Some clinics charge a transfer fee, which the patient pays.

Contact the clinic and we will help you. A fee may apply, as set out in OMA guidelines. We send records through our secure platform.

Yes. Bring the form to an in-person appointment, or email it to info@midtown.clinic before your visit. A fee may apply depending on the form — see the fee guide.

Regular email is not fully secure. Please send private health details through Cortico, our secure platform. If you choose to use regular email, you do so at your own risk.

Go to midtownmedicalcenter.cortico.ca. Sign up with your health card number or your email address.

We try to answer non-urgent emails within 1–2 business days. For urgent problems, call us or come in. In an emergency, call 911 or go to the emergency room.

Cancelling an appointment you no longer plan to attend is appreciated. There is currently no no-show fee for family practice appointments, but missing appointments without letting us know may restrict your ability to book online. No-shows for specialist consultations are at the physician's discretion.

No. In general, you will only be refused service for verbal abuse, aggression, or harassment toward staff or others.

No. The clinic and its practitioners follow evidence-based medicine but take a non-judgmental approach. In general, you will only be refused service for verbal abuse, aggression, or harassment toward staff or others.

See our Patient Policies page for the full details on results, renewals, forms, visits, and more.